Call us, send us a message or connect with us on live chat
A member of our trained helpline team will respond and ask you how we can assist.
Our helpline team all speak fluent English as well as a combined total of 13 other languages. If you would prefer to speak to someone in a language other than English, please let us know and we will arrange this for you.
Talk to us and we will listen
If you are feeling low or anxious or if you would like to talk through a problem, we will ask you to share what is troubling you and we will listen without judgement.
We will ask questions and work with you to explore your situation. Your conversation with us is a safe space to share your thoughts and feelings.
If you have a question or request for information, we will do our best to assist you – signposting to sources of further information or support if we do not have the full answer ourselves.
Next steps
We want to help you reach a place of calm and focus, where you have identified what’s most important to you and feel empowered to take the next steps – whatever they may be.
We may offer to share or signpost you to additional information or resources, or to put you in touch with a member of our international team most local to you. We can also arrange phone counselling sessions with one of our counsellors if this would be helpful.
We will keep in touch for as long as you need us
We will arrange a follow-up conversation with you to check in and see if you need any further support.
We will give you a case number so you can contact us in future and pick up from our last conversation.
During our conversation, we will ask if you are comfortable sharing details such as your name, contact details and vessel details so we can provide the best ongoing assistance possible. However, you never have to give us any information you are not comfortable with sharing.
You can contact us again at any time, 24 hours a day, 365 days a year, if you ever need our help or support.
