For seafarers and their families
For yacht crew and their families
For maritime organisations
Our mission
Seafarers bring us 90% of the things we use every day, and take care of us when we travel by sea, but this is often a tough job. We operate free, confidential, multilingual helplines to provide help and support, 24 hours a day, 365 days a year.
ISWAN is a network of international organisations and companies committed to improving the welfare of seafarers. Our members reflect the diversity present in the maritime sector today, possessing a wealth of different experience, and include key stakeholders in the field of seafarers’ welfare.
Our vision
ISWAN is there for all seafarers and their families around the world, whatever they are facing, providing free helpline services, educational resources, relief funds and humanitarian support. We also work to drive seafarer-centred change within the maritime sector for better health, safety and wellbeing amongst seafarers and their families, using data insights from our helplines to inform the development of new projects and services.
About usIn 2023, we assisted over 6,400 seafarers and their families.
In 2023, seafarers of 106 different nationalities contacted us.
In 2023, we administered relief fund grants totalling over US$180,000.
Seafarer stories
A free mobile app for seafarers which can be used offline to access help, information and support around the clock.
ISWAN Membership
Receive a quarterly members' e-newsletter with insights from our helplines.
Speak to our Business Development Manager to explore what we can offer.
Collaborate with like-minded organisations
Participate in key research and campaigns
Receive monthly expert briefing papers
Join our membership events
Strengthen your CSR/ESG objectives
28 May 2025
4 min read
Hill Robinson has become the first yacht management company to partner with ISWAN to provide 24/7 confidential emotional support for crew members.
27 May 2025
8 min read
One of ISWAN's helpline officers shares what it’s like to be the first port of call when a seafarer or family member needs support or assistance.
20 May 2025
4 min read
Driven by the findings of an industry-wide survey last year, we have produced a guide providing practical ways to support seafarers’ wellbeing during the zero-carbon transition.
