Any crew members struggling or feeling lonely this holiday period can access support day or night, from anywhere in the world, through our free, confidential helpline service.
Any crew members struggling or feeling lonely this holiday period can access support day or night, from anywhere in the world, through our free, confidential helpline service.
This time of year can be tough and lonely for seafarers spending the holidays at sea away from loved ones. For those at home unable to work due to the COVID-19 pandemic, financial pressures and other worries are ever present.
ISWAN is spreading the word that support is available to seafarers at a time of year when many businesses and industries usually close. Any seafarer who needs someone to talk to can call or send a message to ISWAN’s SeafarerHelp at any time, and professional yacht crew can contact ISWAN’s Yacht Crew Help. Both helplines are available 24 hours a day, 365 days a year, so someone will always be at the end of the phone or online on Live Chat to offer a listening ear.
From April 2020 to March 2021, our helpline team handled more than 20,000 calls and messages. During this period, ISWAN’s helplines received double the usual number of calls and messages related to suicides or suicidal thoughts. Seafarers have faced countless mental health challenges resulting from the effects of the COVID-19 pandemic. Both SeafarerHelp and Yacht Crew Help are available for any crew member, whether they are experiencing a mental health crisis or feeling low or lonely during the holiday period.
Simon Grainge, ISWAN’s Chief Executive Officer, said:
‘A third of the world’s population will be celebrating Christmas and, whether they realise it or not, will have been totally reliant on seafarers to make it possible. But for many seafarers and their families, there will be no rest because the supply chain never stops. ISWAN’s SeafarerHelp and Yacht Crew Help services will be there throughout to support them; it’s the least we can do.’
Seafarers can make sure they have a direct line to ISWAN’s helpline team and offline access to guidance by downloading the free ISWAN for Seafarers app, which is available via the App Store and Google Play. Launched earlier this year, the app has so far been downloaded by over 2,200 seafarers worldwide.
Contact details for ISWAN’s helplines can be found below:
Telephone: +44 (0)20 7323 2737
Request a call back: www.seafarerhelp.org/callback
Live Chat: via www.seafarerhelp.org
E-mail: [email protected]
WhatsApp: +44 (0)7909 470732
Facebook Messenger: m.me/seafarerhelp
Telephone: +44 (0)20 3713 7273
Request a call back: www.yachtcrewhelp.org/callback
Live Chat: via www.yachtcrewhelp.org
E-mail: [email protected]
ISWAN needs your support – ISWAN’s work relies on charitable grants and donations. You can donate here this holiday period to help ISWAN to be there for seafarers and their families around the world.
Work with ISWAN – The New Year brings fresh opportunities, so if your company or organisation is interested in working with ISWAN, please contact Georgia Allen.
5 December 2024
6 min read
A new joint study by ISWAN and Gujarat Maritime University examines the under-researched issue of fraudulent recruitment in India and the steps that can be taken to provide safer routes into a seafaring career.Â
3 December 2024
1 min read
The ISWAN Seminar 2024 in India, hosted on 28th November at the Maritime Training Institute (SCI) in Mumbai, brought together key maritime stakeholders to address pressing challenges affecting seafarers and their families.
28 November 2024
1 min read
A joint study by ISWAN and Gujarat Maritime University reveals the devastating impact of recruitment fraud on India's maritime workforce. The report uncovers how unscrupulous agents exploit seafarers, trapping thousands in cycles of debt, dangerous working conditions, and professional uncertainty.
